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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms, SSL Security and Internet Certificate Errors

    Asked by mmartin077 on September 21, 2012 at 09:24 AM

    Hello,

    Since I've gone to HTTPS & purchased my SSL certificate, my users keep getting IE security errors related to my certificate. My customer orders have dropped significantly - 0 web, but several by phone. It used to be the other way around.

    I need help.

    Please see the screen attached shot. I completed the form, pressed submit and this is the error I received.

    What do I need to do?

    I'm losing $$$$$$$, which is how I pay for my hosting servcies.

    The url is:   

    Thank you for your help.

    Michael

    Page URL:
    https://www.medicalalertdiscount.com/order.html

    Screenshot
  • Profile Image
    Chief Technology Officer

    Answered by eee on September 21, 2012 at 09:56 AM

    Hi,

    I have investigated situation but there is nothing wrong with your website and SSL certifications.

    Could you please try to see directly "https://secure.jotform.us/form/22240179447150?websiteUrl128=MedicalAlertDiscountWeb" to see if you get any certification error ?

    Thanks,

    Ertuğrul.

  • Profile Image

    Answered by mmartin077 on September 21, 2012 at 12:10 PM

    Thank you for the people that replied so very quickly. Ya'll are amazing. I also contacted my security certificate company and they gave me this feedback: =================== [they placed an order.....] I personally did not receive an error, but perhaps I was not using the same version of IE as
    you. However, using Mozilla FireFox and a plug-in called "FireBug", I was able to find that
    the order form's "Success" page loads an image or two via a https://submit.jotform.us/ URL.
    According to the following geocerts.com "SSL Checker", that secure URL (hostname of
    submit.jotform.us) does NOT match the SSL certificate that is installed for it. The SSL
    certificate presented only seems to support secure.jotform.com and jotform.com. Here's a link
    to that online tool:

    http://www.geocerts.com/ssl_checker

    If you perform the same test on your domain, www.medicalalertdiscount.com, you will see that we
    have installed it correctly for you. You may need to bring this error to the attention of the
    jotform.us support staff to see if they can fix it for you. If their images were referenced
    via secure https://secure.jotform.com/ URLs instead, the issue would be resolved.
  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 21, 2012 at 01:53 PM

    @mmartin077

    The thank you page will only display after a successful submission, and so, it should not affect the form's ability to accept submissions.

    If this is bothering you, try setting your form to use a customizable Thank You message as oppposed to the default Thank You page.