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dwyattAsked on December 13, 2017 at 2:10 PM
I am once again not seeing my shared folders. I am not sure why my settings keep getting changed. How is it that I can fix this again?
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Welvin Support Team LeadReplied on December 13, 2017 at 4:06 PM
The Shared With You section is there when I checked your account. If you still cannot see it, please do the following on your end:
1. Clear your browser cache.
https://support.google.com/chrome/answer/95582?hl=en
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
2. Clear your browser cookies for Jotform.
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
https://support.google.com/chrome/answer/95647?hl=en
3. Try checking the account by using another browser.
4. If none of the above helps, please check your console for possible errors. This guide should help you check the console:
https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers
Please take a screenshot of the whole console area and please upload it here. To upload a screenshot to this thread, please follow the steps in this guide:
https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum