Account show over file storage limit even though I deleted forms

  • Profile Image
    marciofranco
    Asked on December 13, 2017 at 03:25 PM

    I really haven't used my account over the past few months and I deleted everything that had been uploaded (even what was in the trash).  Still the account says I have used 130mb or 100mb and that I have reached the limit!

    is it possible to correct this?

    thanks

    Marcio

  • Profile Image
    david
    Answered on December 13, 2017 at 04:45 PM

    Forms that are in the trash still count towards the limit.  If you purge the forms from the trash they will be completely removed along with their submission data and file uploads. 

    Here is how to restore deleted forms:

    https://www.jotform.com/help/134-How-to-Restore-Deleted-Forms

    But if you click on "Purge" instead of restore, the form will be fully removed.