- MMMTeAyudaAsked on December 13, 2017 at 03:53 PM
I create the following form: https://form.jotform.com/73457938665171
I'm receiving a high volume of participants that can't submit their form because of the following error:
Too Many RequestsSorry! Rate limit exceeded. Try again later.
- JotForm SupportMikeAnswered on December 13, 2017 at 04:25 PM
Thank you for chatting with me today.
The issue has been escalated to our next level support.
We will get back to you as soon as we have any updates on this.
- MMMTeAyudaAnswered on December 13, 2017 at 06:07 PM
Have you received a status or response? I'm trying to solve this issue as soon as possible because tomorrow I will received a higher volume of submissions.
Please let me know.
Thanks a lot
- JotForm SupportJanAnswered on December 13, 2017 at 08:12 PM
Sorry for the inconvenience.
We do not have an update yet regarding this ticket. We will let you know via this thread once an information is available.
Thank you for your patience.
- JotForm DeveloperonurAnswered on December 14, 2017 at 08:05 AM
I've whitelisted your username. You will not be blocked by this error if form is belong to your account : MMMTeAyuda.
Please let us know if that won't solve your problem.
- MMMTeAyudaAnswered on December 14, 2017 at 08:26 AM
Thanks! At this moment, I haven't received any message from participants indicating the error. So, I'll let you know if something different happened.
Thanks for your help.
- andres00515Answered on January 05, 2018 at 09:27 AM
i have the same issue with my form, any body can helpme?
- JotForm DeveloperonurAnswered on January 05, 2018 at 09:43 AM
Sorry for this inconvenience, can you help me to understand your problem?
You have your form and your participants ( who is likely on the same location with you ) having a problem when submitting the form. Is that right?
- AndresAnswered on January 05, 2018 at 10:20 AM
is correct, I can not clone the form because is API conectes to multiple applications outside.
- andres00515Answered on January 05, 2018 at 10:43 AMYes the extra my same error too many request. All my limits are not exceed. Only from a specific ip does not works. I can not clone the form because is API connected with a lot of applications.
Enviado desde mi iPhone
El ene. 5, 2018, a la(s) 9:43 a. m., JotForm escribió:
- JotForm SupportTREVONAnswered on January 05, 2018 at 12:34 PM
Apologies for any inconveniences caused. Yes I have checked your account and you have not exceeded your limits. We have ad several complains about the same issue and our back-end team is currently looking at the issue.
Our sincere apology for any inconveniences caused.