Error on submission: Too Many Requests Sorry! Rate limit exceeded. Try again later.

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    MMMTeAyuda
    Asked on December 13, 2017 at 03:53 PM

    Hi,

     

    I create the following form: https://form.jotform.com/73457938665171

    I'm receiving a high volume of participants that can't submit their form because of the following error:


    Too Many Requests

    Sorry! Rate limit exceeded. Try again later.



  • Profile Image
    Mike
    Answered on December 13, 2017 at 04:25 PM

    Thank you for chatting with me today.

    The issue has been escalated to our next level support.

    We will get back to you as soon as we have any updates on this.

  • Profile Image
    MMMTeAyuda
    Answered on December 13, 2017 at 06:07 PM

    Hi Mike,

    Have you received a status or response?  I'm trying to solve this issue as soon as possible because tomorrow I will received a higher volume of submissions.


    Please let me know.

    Thanks a lot

  • Profile Image
    Jan
    Answered on December 13, 2017 at 08:12 PM

    Sorry for the inconvenience.

    We do not have an update yet regarding this ticket. We will let you know via this thread once an information is available.

    Thank you for your patience.

  • Profile Image
    onur
    Answered on December 14, 2017 at 08:05 AM

    Hello,

    I've whitelisted your username. You will not be blocked by this error if form is belong to your account : MMMTeAyuda.


    Please let us know if that won't solve your problem.

    Regards.

  • Profile Image
    MMMTeAyuda
    Answered on December 14, 2017 at 08:26 AM

    Thanks! At this moment, I haven't received any message from participants indicating the error.  So, I'll let you know if something different happened. 


    Thanks for your help.



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    andres00515
    Answered on January 05, 2018 at 09:27 AM

    i have the same issue with my form, any body can helpme?


    https://form.jotformz.com/72077138190658

  • Profile Image
    onur
    Answered on January 05, 2018 at 09:43 AM

    Hello,

    Sorry for this inconvenience, can you help me to understand your problem? 

    You have your form and your participants ( who is likely on the same location with you ) having a problem when submitting the form. Is that right? 

  • Profile Image
    Andres 
    Answered on January 05, 2018 at 10:20 AM

    is correct, I can not clone the form because is API conectes to multiple applications outside.

  • Profile Image
    andres00515
    Answered on January 05, 2018 at 10:43 AM
    Yes the extra my same error too many request. All my limits are not exceed. Only from a specific ip does not works. I can not clone the form because is API connected with a lot of applications.
    Enviado desde mi iPhone
    El ene. 5, 2018, a la(s) 9:43 a. m., JotForm escribió:
    ...
  • Profile Image
    TREVON
    Answered on January 05, 2018 at 12:34 PM

    Apologies for any inconveniences caused. Yes I have checked your account and you have not exceeded your limits. We have ad several complains about the same issue and our back-end team is currently looking at the issue.

    Our sincere apology for any inconveniences caused.