My account shows as being suspended

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    Brandon
    Asked on December 13, 2017 at 06:20 PM

    My account also is saying suspended as well. Please advise as I was creating another form. 

    username: imsaved777

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    david
    Answered on December 13, 2017 at 06:29 PM

    Your account was suspended due to requesting social security numbers through forms.  We do allowing for collecting such details but only in very limited circumstances.  For more information, please see the following thread:

    https://www.jotform.com/answers/1191948-My-account-was-auto-suspended-social-security-number

    If you would like, we can remove the social security number field from the form and activate your account.

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    Brandon 
    Answered on December 13, 2017 at 06:49 PM

    Hi David,

    i actually didn't have a social security request form on there. the purpose of my form was to register groups. I didn't give them an option to put a social in the space. If something looked like that, I apologize. but there's no reason for me needing to request that information on the form.


    But yes, please. please restore my form and my account. Thanks

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    Brandon 
    Answered on December 13, 2017 at 06:53 PM

    I saw the email that had the attachment with the information requested. That might of been a form I didn't through with because I did give anyone that form to fill out. I used a LR Group Registration form I created. Please let me know when you restore the account. thanks 

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    Kevin_G
    Answered on December 13, 2017 at 08:35 PM

    I can see the thread where a screenshot of the SSN field was provided, it's here: https://www.jotform.com/answers/1322661 

    I have also checked your account and it is currently active, the SSN field has been removed from your forms too. 

    If you have questions, let us know. 

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    Deb Hellman 
    Answered on January 07, 2018 at 09:32 AM

    My account has been suspended after trying to reset the password. Please help.

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    Nik_C
    Answered on January 07, 2018 at 11:16 AM

    @Deb,

    We attended your thread here: https://www.jotform.com/answers/1341273

    Please use it for all future reference.

    Thank you!