Submissions are not forwarding to my email

  • Profile Image
    audiopod
    Asked on December 13, 2017 at 08:00 PM

    Hello Support.

    I have been using Jotform for 10 years now with great success, however for the past few months the submissions have stopped coming through to my email.

    i have tried various fixes including changing the recipient email. But with no luck.


    My form:  https://www.jotform.com/build/72741623664863

    Account type:    BRONZE
    User name:       audiopod

    I tried changing the SMTP settings but this did not work

    I have recently changed the recipient email to a gmail account audiopodadelaide@gmail.com 


    Please take a look at my account and advise what is going wrong.


    Regards,


    Hamish McAdam
    Audiopod

  • Profile Image
    Marvih
    Answered on December 13, 2017 at 09:37 PM

    I checked you email history and I have seen a few email sent to "admin@audiopod.com.au"

    151321885427.png

    Have you already checked the Trash/Archive folder?

    In your Email Notification, Can you please try using "noreply@jotform.com" or "noreply@formresponse.com"

    We will wait for your response.