- stylingvicAsked on December 13, 2017 at 08:00 PM
Can you please help us fix our account? We seem to have exceeded our monthly form views limit however this is not possible as the forms do not get used that much and the pages they are on get very minimal page impressions.
I don't think we need to upgrade our plan, can you please advise?
Currently the only form we have live is this:
Hope someone can please get back to me ASAP. I can be contacted on email at email@example.com.
- JotForm SupportBDAVIDAnswered on December 13, 2017 at 09:22 PM
We apologize for the inconvenience, I have forwarded this to our back-end team. Meanwhile, you could enable the JotForm Footer to lift the limit, and make your form available: https://www.jotform.com/myaccount/settings
You will be updated via this thread, when the issue gets fixed.
- stylingvicAnswered on December 13, 2017 at 11:07 PM
Thanks so much, I've now enabled the footer and also cleared the cache, republished etc, however our form is still unavailable.
Look forward to hearing an update from the back end team.
- JotForm SupportNik_CAnswered on December 14, 2017 at 02:48 AM
Yes, the form views exceeded again tremendously. I reset again and re-activated your account. We will inform you further through this thread.
- JotForm DeveloperonurAnswered on December 14, 2017 at 07:52 AM
When I check your form activities IP : 18.104.22.168 has the most activity and it is like spamming.
It worths to ask your web admin about this spam. I don't want to block that IP since that looks like your IP address.
Waiting for your reply,
- stylingvicAnswered on December 14, 2017 at 04:41 PM
Thanks guys - I'll check with our IT team & my agency around that IP issue and report back on this thread. Appreciate your help! :)
- stylingvicAnswered on December 14, 2017 at 05:51 PM
OK my IT team have confirmed that is our external IP address, but we're not sure why it's constantly hitting this page. I've double checked my web statistics and the entire Colorado website only receives approx 25 - 40k page views per month. The page housing the form has received only 49 views since it went live.
Is there any chance we can exclude that IP address from our quota without blocking it?
- JotForm SupportJanAnswered on December 14, 2017 at 08:05 PM
Thank you for your confirmation. I will forward your inquiry to Onur.
- JotForm DeveloperonurAnswered on December 15, 2017 at 02:28 AM
We can't exclude form views. We can only ban an IP address to prevent spamming. Since this is your IP address you should contact your IT or web admin to identify this spam. It might be related with an internal daemon accessing this web site.
Thanks for your understanding,