Email report screwed up

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    Spot1
    Asked on December 14, 2017 at 11:15 AM

    I cloned a form. changed name.


    Edited form.  Problem---When I look at the email template it's all screwed up. Example: Some of the field names are correct to match the newly edited form.  Some are from the old form.


    What's up???  This is a major error.  Please advise.  Thank you.

  • Profile Image
    BJoanna
    Answered on December 14, 2017 at 12:30 PM

    Please provide us a link of the form you are working on. Also, tell us which fields are causing the issue.

    Most likely the Update Email option is disabled inside of the email Settings or the email temple was modified. 

    You can resolve the issue by deleting the existing email Notification and creating a new email Notification

    How to Delete Notifications/Autoresponder

    Setting up Email Notifications