I updated my form's Page Title but it still shows different

  • elibrowning
    Asked on December 14, 2017 at 11:24 AM

    Hi,

    I've created a form and the Page Title needs to be edited. I found where to do this under settings>Page Title, but it didn't change it. I thought it needed to take overnight to publish this edit maybe. So, I waited until today and it's still no change to my form. Can you help? https://form.jotform.com/73126107866155 See attached.

    Jotform Thread 1323456 Screenshot
  • BJoanna
    Replied on December 14, 2017 at 12:46 PM

    I checked your form and the correct Page Title is shown.

    1513272754page Screenshot 10

    Do you maybe want to change the Name of the form? If so, please check this guide:

    How to Change the Title or Name of your Form

    The Name of your form is also Prize Redemption Form. 

    Is your issue resolved? 

    Or did you maybe share your form on Facebook and the title is not changed there? If so, most likely the Facebook is scraping the old meta description and because of this reason title of your form was not updated. 

    You can fix your meta description in Facebook by using the Facebook Sharing Debugger. 

    https://developers.facebook.com/tools/debug/sharing/ 

  • elibrowning
    Replied on December 14, 2017 at 1:03 PM

    BJoanna,

    Thank you for your reply, but it does not show up correctly still in either of my browsers. I cleared cache and reloaded, but it still does not show correct title.

  • Support_Management Jotform Support
    Replied on December 14, 2017 at 2:54 PM

    Hello @elibrowning - Can you share a screenshot of how you see it from your end? Like my colleague, the Page Title shows as "Prize Redemption Form" when I viewed your form.

    I updated my forms Page Title but it still shows different Image 1 Screenshot 20

    Please refer to the quick guide below to ensure that your screenshot will reach our Support Forum. It will never post if you attach it via email.

    Related guide: How-to-Post-Screenshots-to-Our-Support-Forum

  • elibrowning
    Replied on December 14, 2017 at 4:23 PM

    I have opened it in two browsers: Firefox and Internet Explorer.

    1513286466Jotform error3 Screenshot 101513286404Jotform error2 Screenshot 21

  • Support_Management Jotform Support
    Replied on December 14, 2017 at 6:02 PM

    That is really odd - Seeing that it shows the updated title on my colleague's end and mine, we can both agree that it's most likely a local issue from your end.

    I cleared your Form Cache to see if that will help. Seeing that your screenshot shows Chrome and Firefox, can you try opening your form now using Chrome Incognito or Firefox's Private Window?

    Try both of these URLs to see if there's any difference:

    🔘 https://form.jotform.com/73126107866155

    🔘 https://www.jotform.com/73126107866155

    And if possible, try viewing your form using a different device that's connected to a different network so we can further isolate your problem.

  • elibrowning
    Replied on December 18, 2017 at 10:05 AM

    Thank you it finally worked that time. I appreciated it!1513609517Jotform fixed Screenshot 10