I updated my form's Page Title but it still shows different

  • Profile Image
    elibrowning
    Asked on December 14, 2017 at 11:24 AM

    Hi,

    I've created a form and the Page Title needs to be edited. I found where to do this under settings>Page Title, but it didn't change it. I thought it needed to take overnight to publish this edit maybe. So, I waited until today and it's still no change to my form. Can you help? https://form.jotform.com/73126107866155 See attached.

  • Profile Image
    BJoanna
    Answered on December 14, 2017 at 12:46 PM

    I checked your form and the correct Page Title is shown.

    1513272754page.JPG

    Do you maybe want to change the Name of the form? If so, please check this guide:

    How to Change the Title or Name of your Form

    The Name of your form is also Prize Redemption Form. 

    Is your issue resolved? 

    Or did you maybe share your form on Facebook and the title is not changed there? If so, most likely the Facebook is scraping the old meta description and because of this reason title of your form was not updated. 

    You can fix your meta description in Facebook by using the Facebook Sharing Debugger. 

    https://developers.facebook.com/tools/debug/sharing/ 

  • Profile Image
    elibrowning
    Answered on December 14, 2017 at 01:03 PM

    BJoanna,

    Thank you for your reply, but it does not show up correctly still in either of my browsers. I cleared cache and reloaded, but it still does not show correct title.

  • Profile Image
    Jim_R
    Answered on December 14, 2017 at 02:54 PM

    Hello @elibrowning - Can you share a screenshot of how you see it from your end? Like my colleague, the Page Title shows as "Prize Redemption Form" when I viewed your form.

    Please refer to the quick guide below to ensure that your screenshot will reach our Support Forum. It will never post if you attach it via email.

    Related guide: How-to-Post-Screenshots-to-Our-Support-Forum

  • Profile Image
    elibrowning
    Answered on December 14, 2017 at 04:23 PM

    I have opened it in two browsers: Firefox and Internet Explorer.

    1513286466Jotform_error3.jpg1513286404Jotform_error2.jpg

  • Profile Image
    Jim_R
    Answered on December 14, 2017 at 06:02 PM

    That is really odd - Seeing that it shows the updated title on my colleague's end and mine, we can both agree that it's most likely a local issue from your end.

    I cleared your Form Cache to see if that will help. Seeing that your screenshot shows Chrome and Firefox, can you try opening your form now using Chrome Incognito or Firefox's Private Window?

    Try both of these URLs to see if there's any difference:

    🔘 https://form.jotform.com/73126107866155

    🔘 https://www.jotform.com/73126107866155

    And if possible, try viewing your form using a different device that's connected to a different network so we can further isolate your problem.

  • Profile Image
    elibrowning
    Answered on December 18, 2017 at 10:05 AM

    Thank you it finally worked that time. I appreciated it!1513609517Jotform_fixed.jpg