What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    IP's blocked?

    Asked by RocaLabs on September 21, 2012 at 02:19 PM

    Why do some of the people see that their IP's have been blocked by Jotform?

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    JotForm Support

    Answered by NeilVicente on September 21, 2012 at 02:42 PM

    Our automatic anti-phishing system blocks an IP address that is being used repeatedly to create malicious forms.

    It could be that your visitors are using dynamic IP addressing, and were assigned IP addresses that were used in the past for phishing.

    In such cases, kindly ask for their IP's so we can have them unblocked.

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    Answered by RocaLabs on September 21, 2012 at 03:08 PM

    Nothing to do with their demographics, right?

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    JotForm Support

    Answered by danieldlopezp on September 21, 2012 at 03:14 PM

    No it doesn’t have to do with a particular area o country; it is just about a particular IP address used in the past for other users like NeilVicente notified you. Please provide us the Ip address and we can check

     

    thanks

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    Answered by Nneyah on February 09, 2013 at 08:17 AM

    I have had to request 3 times in a week to have my ip unblocked.  It's the same private computer I have used for a year.   Therefore constantly can't access to my forms and users can't submit details either. 

    Despite requests to be told why this keeps happening, no response.  So have had to find an alternative to jotform.  

    While it worked it was really good, however it's just become frustrating.