Integration with Box Issues

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    Asked on December 14, 2017 at 01:54 PM

    I am trying to use a third party integration with Box. It works sometimes and then the refresh token expires unexpectedly. As of right now, it's working and says:

    Integration Up & Running!

    You have successfully created your integration.

    However, after a few tests of it working, it will stop saving in Box. And when I go back in to my settings, it keeps expiring and showing: "Refresh Token has expired." I then have to press the "Authenticate" button. 

    Do you know why this could be happening?

    Please help. My phone number is 323-969-2712. 

    Thank you.

  • Profile Image
    Answered on December 14, 2017 at 03:56 PM

    I checked your form but I wasn't able to see any errors or warnings there related to Box integration. 

    I tested with my test form as well and integration is showing fine, like in your form:

    1513284354Screen Shot 2017-12-14 at 9.50

    1513284367Screen Shot 2017-12-14 at 9.50

    Could you please share the error if you're seeing it still?

    We'll wait for your response.

    Thank you!

  • Profile Image
    Answered on December 14, 2017 at 04:43 PM
    It appears to be working ok. I’ll let you know if it happens again. Thanks for the speedy response.