- mleeicgAsked on December 14, 2017 at 01:54 PM
I am trying to use a third party integration with Box. It works sometimes and then the refresh token expires unexpectedly. As of right now, it's working and says:Integration Up & Running!
You have successfully created your integration.
However, after a few tests of it working, it will stop saving in Box. And when I go back in to my settings, it keeps expiring and showing: "Refresh Token has expired." I then have to press the "Authenticate" button.
Do you know why this could be happening?
Please help. My phone number is 323-969-2712.
- JotForm SupportNik_CAnswered on December 14, 2017 at 03:56 PM
I checked your form but I wasn't able to see any errors or warnings there related to Box integration.
I tested with my test form as well and integration is showing fine, like in your form:
Could you please share the error if you're seeing it still?
We'll wait for your response.
- mleeicgAnswered on December 14, 2017 at 04:43 PMIt appears to be working ok. I’ll let you know if it happens again. Thanks for the speedy response.