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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Urgent: Need to recall user name; Event is today and form is failing

    Asked by guest_22643608443049 on September 21, 2012 at 03:32 PM

    TWO THINGS: I cannot recall the user name I used. It used to be rlc68. I thought I changed the account to Joel Rodriguez.

    Also, we have an event running today and need the form to function asap but we have run out of room. We probably need to update to a premium account but the boss is out today and we need this form today.

    My email is dw394@drexel.edu. Thanks in advance for your help. You were speedy last week when I wrote for help.

    Debora Weber


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    Answered by pinoytech on September 21, 2012 at 03:49 PM

    Hi Debora,

    I have check your account using username rlc68 and found out that you have already exceeded submission quota of your free account. I would suggest since you cannot upgrade your account to premium now, create/register a new free account then clone the form that you need for your event as a temporary solution.

    If you need further assistance, feel free to contact us at anytime.

    Thank you!