My form not found (disabled) and I can‘t Login my account

  • HPDion
    Asked on December 14, 2017 at 7:33 PM
  • John_Benson
    Replied on December 14, 2017 at 9:02 PM

    Your account got suspended because one of your forms is asking for a sensitive information. As per our terms of use, collecting sensitive information is not allowed here in JotForm.

    1513303122af1cz Screenshot 10

    I have removed the guilty field so I can re-activate your account. You can now use your forms and account properly.

    If you want to ask sensitive information, please add these following to your form:

    1. An agreement stating the usage of sensitive information. You can use the "Text" tool. You may also use the Short Scrollable Terms widget or Terms & Conditions widget.

    2. Digital signature field. You can use the E-Signature widget or the Smooth Signature widget.

    3. Enable the Encrypt Form Data to your form. Here's a guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    I hope this helps.