Update to Apple Playstore rejected - concent to users location

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    Asked on December 15, 2017 at 02:23 AM

    Please read the message below and see what you can do to help me resolve it.

    Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

    We noticed that your app requests the user’s consent to access the user’s location data, but does not clarify the use of this feature in the permission modal alert.

    Please see attached screenshots for details.

    Next Steps

    To resolve this issue, please revise the permission modal alert to specify why the app is requesting access to the user’s location data.


    To learn more about requesting the user’s permission to access app features, visit the iOS Human Interface Guidelines. You may also want to review the Technical Q&A QA1937: Resolving the Privacy-Sensitive Data App Rejection page for details on how to provide a usage description for permission request alerts.

    Guideline 5.1.5 - Legal - Privacy - Location Services

    Your app uses location-based APIs for dispatching emergency services but does not include all of the required features.

    Please see attached screenshots for details.

    Next Steps

    To resolve this issue, please include a EULA, and a disclaimer in this EULA that addresses the specific services offered. Additionally, please provide evidence that the emergency services are able to receive and identify the location of the individual in distress. You may provide this evidence by replying to this message in Resolution Center.

  • Profile Image
    Answered on December 15, 2017 at 04:23 AM

    Where do you see this guideline notice?

    1. Does it show up when you view the form https://www.jotform.com/73022740720546 on a browser?

    2. Does it show up when you view the form on your website (in case it's embedded)?

    3. By any chance, is your screenshot an app for iOS?

    I'm aware there are platforms that allow users to convert a website into an app. So, if it's the 3rd option above, I don't think we can assist with this since our form wasn't meant to be used as an app on Android nor iOS.

    Otherwise, if you're forced to follow the guidelines with either of the first 2 above, can you please share the page URL where the form was embedded and provide us the following:

    🔘 Make and model of the device

    🔘 iOS version

    🔘 The browser you're using