Why I'm billed too much?

  • Profile Image
    scribesdigital
    Asked on December 15, 2017 at 03:13 AM

    Hi, I have just updated my credit card details and the sale price was half price and I have just received an email saying I have paid full price of $190.00.

    Can you please help?


    Carl

  • Profile Image
    Nik_C
    Answered on December 15, 2017 at 04:36 AM

    Your previous plan was a discounted one, but that discount was for a year, at the end of the subscription period it would renew but with regular price. 

    And that's what happened.

    We could refund and cancel your last subscription so you can re-upgrade to the same plan with our current end of year discount that we offer.

    Please confirm if you want to do so.

    Thank you!

  • Profile Image
    scribesdigital
    Answered on December 15, 2017 at 04:40 AM

    Hi,

    If you could refund and I will resubscribe under a new offer

    Many thanks


    Carl

  • Profile Image
    tina
    Answered on December 15, 2017 at 07:07 AM

    I have refunded your most recent subscription and downgraded back you to free plan. You can resubscribe one of our paid plans with the end of year discount now.

    1513339578Screen Shot 2017-12-15 at 3.05

    If you need any further assistance please let us know.