Asana Integration not working on my form

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    PhotoBuzzStudios
    Asked on December 15, 2017 at 06:36 PM

    Hi, 

    I was SO ecstatic to hear about the Asana integration, but I can't seem to get it to work. Although it says it has authenticated my Asana app, and it recognizes my account, nothing happens when I test with the form. It's supposed to create a task in my Asana, but nothing is happening. 

    Any thoughts? Please help me make this work, this would literally make my dreams come true.

    Kelly

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    djoler
    Answered on December 15, 2017 at 06:57 PM
  • Profile Image
    PhotoBuzzStudios
    Answered on December 15, 2017 at 07:32 PM

    I followed all the integration steps, authorized JotForm to connect to my Asana, selected “create task” and my workspace (which corresponds correctly to what is in my Asana), and get a message that my integration is ready... but nothing happens in my Asana when I complete the form. No task is created. I receive the form submission in my email, but nothing happens in Asana.

    Also in Asana, under My Profile Settings, it says the JotForm is an authorized app. However when I try to test the form and submit it, while it shows up in JotForm and notifies me via email per usual, it does nothing in my Asana. No task is created.



    https://form.jotform.com/PhotoBuzzStudios/InquiryForm

    https://form.jotform.com/PhotoBuzzStudios/InquiryForm

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    PhotoBuzzStudios
    Answered on December 15, 2017 at 07:43 PM
    I followed all the integration steps, authorized JotForm to connect to my Asana, selected "create task" and my workspace (which corresponds correctly to what is in my Asana), and get a message that my integration is ready... but nothing happens in my Asana when I complete the form. No task is created. I receive the form submission in my email, but nothing happens in Asana.
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    EltonCris
    Answered on December 15, 2017 at 09:51 PM

    It worked for me when I tried it on my form just now. I don't see any problem with Asana when I integrate my form several times. It creates a task on Asana right after the form is submitted.

    Here's my test:

    Test submission:

    I checked your form and it's not currently integrated with Asana. I cleared your form cache, could you please try it again?

    After you map the form fields and complete the integration, it should work.