Auto-Responder not sending to recipient.

  • Profile Image
    bailedi
    Asked on September 22, 2012 at 11:57 PM

    Hi,

    I've created forms before with a well working Auto-Responder.  But my recent one does send the notification to the subscriber. Not sure why.

    Also, I don't quite understand Jotform's Settings scheme/fields in Auto-Responder:

    - "Sender Name" - Do I just put my (or my company) name here?  I assume this is what the recipient sees as the sender's name correct?

    - "Sender Email" - I cannot seem to change this one.  It seems to stick to the email address of my Jotform account.  Can't change it.  Can I edit it or not?  What should be put here?

    - "Recipient Email" - This one is weird.  I tried different options - doesn't send.  It seems logical to have "no-reply@jotform.com".  If I select "Enter your email add..." nothing happens!  I cannot change it.

    If anyone can clarify about these fields in the auto-reponder that would be appreciated.

    My form is at: http://www.paradiseproperties.com.cn/Newsletter.html

    Thanks!

    Dan

     

  • Profile Image
    jeanettebmz
    Answered on September 23, 2012 at 12:37 AM

    In order for you to understand Notification emails and autoresponders, please check this guide:

    http://www.jotform.com/help/30-Understanding-Reply-To-and-Recipient-Settings-on-E-mail-Wizard

    If you still have more questions, let us know