Short Text Field: input mask not working correctly in mobile devices.

  • Profile Image
    IDECORP
    Asked on December 18, 2017 at 08:00 AM

    Bom dia!


    Quando acessamos o formulário pelo smartphone, ao preencher os campos numéricos (CPF e Celular) em que eu inseri máscara, o cursor volta uma casa, não fica no final do último número inserido pelo cliente, provocando erro no preenchimento da informação.

    Link para o formulário: https://form.jotformz.com/IDECORP/gestao-empresarial

    Caminho: Clique em INSCRIÇÃO e depois selecione "Pessoa física".


    Atenciosamente,


    James

  • Profile Image
    BDAVID
    Answered on December 18, 2017 at 10:41 AM

    We apologize for the inconvenience, I have forwarded this issue to our back-end team. You will be notified via this thread when the issue gets fixed.

  • Profile Image
    janberk
    Answered on December 19, 2017 at 05:20 AM

    Hi, we've fixed this issue. Thank you for informing us, if you have further issues please let us know.

  • Profile Image
    IDECORP
    Answered on December 19, 2017 at 06:07 AM

    Good Morning!

    I refined the test and for me the problem continues ... When entering the fourth digit in the CPF field the cursor is left behind.

  • Profile Image
    janberk
    Answered on December 19, 2017 at 06:17 AM

    I've cleared your form caches, could you please try again? It looks working correctly right now.

  • Profile Image
    IDECORP
    Answered on December 19, 2017 at 07:08 AM

    Funcionou, muito obrigado!!