What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Secure Submissions

    Asked by ininetwo on September 23, 2012 at 03:18 PM



    I got an email saying: 

    You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 10 SSL submissions per month. 

    I didn't realise that SSL submissions were limited to 10. I've changed my code to use the non-SSL link. We won't have more than a hundred submissions. Is it possible to NOT disable my forms? We won't be taking in any more SSL Submissions.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on September 23, 2012 at 03:24 PM

    Hi Bert,

    I have reset your SSL submission counts to 9, to remove the red status (downgrade limit message). Please make sure you will not be having SSL submissions at least within the month or until the monthly reset occurs.

    Please also note that we can do this only one time. If similar scenario do occur again, we cannot do the reset anymore. You will either have wait of the monthly reset, or upgrade the subscription instead.

    Thank you for using our services. Please inform us if you have any other concern.