Why is a different video appearing when I View my form than what I see when Editing my form?

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    Asked on December 18, 2017 at 03:16 PM

    In my form I use the YouTube widget to embed YouTube videos. When I viewed my form in Edit mode, it displayed one video (let's call it video B). When I opened up the widget, copied the URL, and opened it in another tab it linked me to video B. However, when I actually went to that page of the form in View mode, I saw video A.

    I added a new YouTube widget to that page with the same exact link, and upon testing found that it correctly linked to video B.

    Can you think of a reason this may have occurred? My form uses a lot of embedded videos and having to do this for each video whenever there's a problem would be very time consuming.

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    Answered on December 18, 2017 at 04:29 PM

    What is the form in question? Probably it was due to form's cache issues, please try clearing your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache, then make sure to put the correct link on each widget.