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  • Profile Image

    Feedback button text reversed

    Asked by calema on February 06, 2011 at 03:13 AM

    Hello-- I have embedded feedback button on my website, but the text faces the wrong way (i.e. the text reads bottom to top, facing out, rather than top to bottom, facing in). 

     

    How can I flip this? This is the code I used:

     

    <script src="https://www.jotform.com/min/g=feedback" type="text/javascript">

    new JotformFeedback({

    formId: "3XXXXXXXXX",

    buttonText: "XXXXXXXXX",

    base: "https://www.jotform.com/",

    background:'#f98a58',

    fontColor:'#6d6e71',

    buttonSide: "right",

    buttonAlign: "center",

    type:false,

    width: 700,height: 500});

    </script>

  • Profile Image
    JotForm Support

    Answered by abajan on February 06, 2011 at 10:21 PM

    I just tested a feedback button using your settings without any of the issues you described. This leads me to think that the problems are being caused by either the page's DOCTYPE or the stylesheet to which it refers or a combination of both. But I would need to see the page to have a better idea.

  • Profile Image

    Answered by calema on February 06, 2011 at 10:25 PM

    http://www.familyworkstherapy.com/

     

    I have temporarily shifted the button(s) to the top as a workaround.

     

    Thanks.

  • Profile Image

    Answered by calema on February 07, 2011 at 02:35 AM

    Actually, here's a fine example of the problem:

    http://www.familyworkstherapy.com/?page_id=15

     

    Thanks for any help.

  • Profile Image
    JotForm Support

    Answered by abajan on February 07, 2011 at 03:42 AM

    Actually, now that I read your intial post again, you stated that your button's text reads from the bottom up which is actually the way it's supposed to be. As you can see from the screenshots below, our buttons have the same orientation. To me, that's the way it's supposed to be. If it were to read from from the top down, it would have to face outward, which wouldn't look right (to me). If the feedback button was on the left side of the browser, that would be a different matter. In that case, the text going from top to bottom, with the tops of the characters facing inward, would be correct.

    I guess it's just a matter of taste: You like it one way and I the other.

     

     

       

  • Profile Image

    Answered by calema on February 07, 2011 at 03:45 AM

    That's fair to a point. However, I have another site where I use the button and it reads the other direction. It's the older version of the button (I would duplicate that code, but need to use the newer version which allows for color change).

    See the text reading the other direction here:

    http://www.familyworkscommunity.com/

    Any way to duplicate that direction while keeping the color setting option???

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    JotForm Support

    Answered by abajan on February 07, 2011 at 04:18 AM

    No, it does not look possible but one never knows.

    From what I can tell by comparing the code for the old button in the source of that page with the code for the new version, the range of colors to choose from must have been quite limited: orange (its present background color) and possibly red, green, blue and so on. There was no way to use your new button's specific background hover color:#C9CD81. With the new code, there are 16,777,216 colors from which to choose!

    I think the reason the new orientation for the feedback button looks right to me is because its rounded corners makes it resemble a tab on a file that is hidden beyond the browser's edge. To me, it would be more appropriately called a feedback tab.