Totals are not showing up on my order forms at all

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    hughdal
    Asked on December 18, 2017 at 08:22 PM
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    Jan
    Answered on December 18, 2017 at 10:09 PM

    Unfortunately, I was not able to replicate the issue you are referring to. The Subtotal and Total fields are showing properly in the form. It is calculating correctly as well. Here's a screen capture:

    1513652787calcu.gif

    If you are still having issues, please provide more details so that we can try to replicate it. 

    Thank you.

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    hughdal
    Answered on December 18, 2017 at 10:43 PM
    Hmm, still not working for me or a few of my customers.I am using Windows10 Chrome.....
    No total is coming up.screenshot below...
    Thanks!
    On Monday, December 18, 2017, 8:09:52 PM MST, JotForm wrote:

    A new response has been received: Answered by Jan

    Unfortunately, I was not able to replicate theissue you are referring to. The Subtotal and Total fields are showing properlyin the form. It is calculating correctly as well. Here's a screen capture:
    If you are still having issues, please provide more details so that we cantry to replicate it. 
    Thank you.
    View this thread on browser » Unsubscribe Thread 1513652991
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    Jim_R
    Answered on December 19, 2017 at 04:14 AM

    Hello @hughdal - If you wish to send a screenshot to us, you have to do it directly in our Support Forum as opposed to replying to us via email. Just open your thread by clicking this link > scroll to the bottom > then post your reply and screenshot from there while following the guide I'm linking below.

    Complete guide: How-to-Post-Screenshots-to-Our-Support-Forum 

    I also see the Total$ showing up when I had a look at your form.

    Can you please be more specific on which section of your form is not showing up? If you have a way to reproduce this problem, let us know how so we can have a closer look.

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    hughdal
    Answered on December 19, 2017 at 06:34 AM

    I am still having issues with the total not calculating. See below. Thanks!

    1513683237Capture.JPG

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    Ardian_L
    Answered on December 19, 2017 at 10:01 AM

    Can you please change the default value of Quantity to 0 or leave it empty. That is the problem why it is not calculating the cost per each print.

    1513695613DefaultValue.png


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    hughdal
    Answered on December 19, 2017 at 12:23 PM

    It was working fine with "1" as the default for quite some time now. This just started...

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    ashwin_d
    Answered on December 19, 2017 at 01:46 PM

    It seems you have now changed the default value as "1". I did check your form and I am unable to replicate the issue you are having. The calculation value seems to display correctly. Please check the screenshot below:

    1513708899calculation.gif

    Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look. I would also suggest you to please change the default value to "1" and we will test this issue again.

    We will wait for your response.