- hughdalAsked on December 18, 2017 at 08:22 PM
- JotForm SupportJanAnswered on December 18, 2017 at 10:09 PM
Unfortunately, I was not able to replicate the issue you are referring to. The Subtotal and Total fields are showing properly in the form. It is calculating correctly as well. Here's a screen capture:
If you are still having issues, please provide more details so that we can try to replicate it.
- hughdalAnswered on December 18, 2017 at 10:43 PMHmm, still not working for me or a few of my customers.I am using Windows10 Chrome.....
No total is coming up.screenshot below...
On Monday, December 18, 2017, 8:09:52 PM MST, JotForm wrote:
A new response has been received: Answered by Jan
Unfortunately, I was not able to replicate theissue you are referring to. The Subtotal and Total fields are showing properlyin the form. It is calculating correctly as well. Here's a screen capture:
If you are still having issues, please provide more details so that we cantry to replicate it.
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- JotForm SupportJim_RAnswered on December 19, 2017 at 04:14 AM
Hello @hughdal - If you wish to send a screenshot to us, you have to do it directly in our Support Forum as opposed to replying to us via email. Just open your thread by clicking this link > scroll to the bottom > then post your reply and screenshot from there while following the guide I'm linking below.
Complete guide: How-to-Post-Screenshots-to-Our-Support-Forum
I also see the Total$ showing up when I had a look at your form.
Can you please be more specific on which section of your form is not showing up? If you have a way to reproduce this problem, let us know how so we can have a closer look.
- hughdalAnswered on December 19, 2017 at 06:34 AM
I am still having issues with the total not calculating. See below. Thanks!
- JotForm SupportArdian_LAnswered on December 19, 2017 at 10:01 AM
Can you please change the default value of Quantity to 0 or leave it empty. That is the problem why it is not calculating the cost per each print.
- hughdalAnswered on December 19, 2017 at 12:23 PM
It was working fine with "1" as the default for quite some time now. This just started...
- JotForm Supportashwin_dAnswered on December 19, 2017 at 01:46 PM
It seems you have now changed the default value as "1". I did check your form and I am unable to replicate the issue you are having. The calculation value seems to display correctly. Please check the screenshot below:
Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look. I would also suggest you to please change the default value to "1" and we will test this issue again.
We will wait for your response.