Monthly Payment limits

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    BYNA
    Asked on December 18, 2017 at 09:06 PM

    When I first looked at jot forms and in all the help material, it says the free account can do 10 monthly payments submissions. When we ran a submission, now it's saying only 1 monthly submission. That is very unclear and misleading - which is it, and can it be updated?

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    Nik_C
    Answered on December 19, 2017 at 02:57 AM

    We're sorry for any inconvenience.

    The payment limit (1 payment submission per month) is introduced on 1st of November, so all accounts created after that date will have that limit.

    So if you looked at limits before that day you might have seen a different one.

    Let us know if you have any further questions.

    Thank you!

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    Jan
    Answered on January 03, 2018 at 07:30 PM

    Hello Stephanie,

    I created a separate thread for your inquiry. Please wait for our reply on this thread: https://www.jotform.com/answers/1338161.

    Thank you.