How to expect a conditional on email recipients to render

  • Profile Image
    WSIguy
    Asked on December 19, 2017 at 03:13 AM

    Hi,

    I have a form. And email goes to the main administrator. We also have an email set to send to 2 additional addresses for monitoring.

    Let's call them, "Notification1" and "Notification2"

    Notification1 sends an email to email1
    Notification2 sends and email to email2 and email3

    Everything was fine until...
    I wanted to add a recipient to "Notification2" based on a selection the user makes.

    Let's call the selection: A dropdown with "event1" and "event2".

    So, I added a condition "change email recipients..."

    I conditioned it such that:

    If "dropdown" is equal to "event2"...
    Send "Notification2" to email2,email3,email4

    I assumed that this would add the extra email when "event2" was selected, but just send "Notification2" as usual if "event2" was not selected.

    However, it seems to not send at all if "event1" is selected.

    Is this how it should work?
    So, I would need to add ANOTHER condition for the case when "event1" is selected? 

    Please advise.

    Best regards,
    Bruce


  • Profile Image
    Ardian_L
    Answered on December 19, 2017 at 08:10 AM

    I tested in my case and it is working fine even without creating another conditional logic to send an email to "Notification1" when "event1" is selected. But, yes it is a solution to your problem to add another condition for that case only.

    Please check the link below it has some explanation about conditional logic:

    https://www.jotform.com/help/57-Smart-Forms-Using-Conditional-Logic

    Let us know if you have any other question.