Chaning the language section does not translate the form.

  • Profile Image
    volvocarsscgot
    Asked on December 19, 2017 at 03:33 AM

    Ok, great!

    I just tested to translate the first four parts of our form (Welcome - what...., I want to report a fault..., etc..) from scratch according to your advise. However now the Swedish isn't displayed at all on our service portal page:

    http://fmserviceportal.volvocars.biz/form/51452479309965

    I have also tried several times times to switch the primary language of the form just to test. But the translation part really seems to be corrupted on the form. Please assist us further.

    Cheers!1513667231Capture.PNG

  • Profile Image
    ashwin_d
    Answered on December 19, 2017 at 03:42 AM

    I'm sorry for the trouble caused to you. 

    I did test your form and I am able to replicate the issue you are having. The fields translation you have added in form is saved correctly but when we change the language of form, the fields are not translated. 

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them.


  • Profile Image
    volvocarsscgot
    Answered on December 19, 2017 at 03:43 AM
    ### Service request #SC00013135


    Dear Jotformforum_1326915,

    We have received your service request and we will try to solve it as soon as
    possible.

    We will notify you as soon as your request has been solved. You may also track
    status at [Coor Service Center][1]


    Kind regards,
    Coor Service Management




    **Ticket details:

    **ID: #SC00013135

    A new response has been received:
    [![JOTFORM][2]][3]
    Answered by ** ashwin_d **
    I'm sorry for the trouble caused to you.
    I did test your form and I am able to replicate the issue you are having. The
    fields translation you have added in form is saved correctly but when we
    change the language of form, the fields are not translated.
    I am reporting it to our backend team. We will get back to you as soon as we
    have any update from them.

    [View this thread on browser »][4] [Unsubscribe Thread][5]
    1513672926
    [1]: https://servicecenter.volvocars.coor.com
    [2]: https://www.jotform.com/images/logo2.png?2
    [3]: //www.jotform.com
    [4]: http://www.jotform.com/answers/1326915-Chaning-the-language-section-does-not-translate-the-form-
    [5]: http://www.jotform.com/answers/1326915-Chaning-the-language-section-does-not-translate-the-form-?k=d6ad9995a1f98888bff9a69f0a250faf&unsubscribe=
    ...
  • Profile Image
    Ardian_L
    Answered on December 19, 2017 at 08:31 AM

    We are sorry for any inconvenience caused. We are still waiting for a response from our developers. We will notify you as soon as the issue is fixed.



  • Profile Image
    volvocarsscgot
    Answered on December 19, 2017 at 08:43 AM
    ### Service request #SC00013149


    Dear Jotformforum_1326915,

    We have received your service request and we will try to solve it as soon as
    possible.

    We will notify you as soon as your request has been solved. You may also track
    status at [Coor Service Center][1]


    Kind regards,
    Coor Service Management




    **Ticket details:

    **ID: #SC00013149

    A new response has been received:
    [![JOTFORM][2]][3]
    Answered by ** Ardian_L **
    We are sorry for any inconvenience caused. We are still waiting for a response
    from our developers. We will notify you as soon as the issue is fixed.


    [View this thread on browser »][4] [Unsubscribe Thread][5]
    1513690316
    [1]: https://servicecenter.volvocars.coor.com
    [2]: https://www.jotform.com/images/logo2.png?2
    [3]: //www.jotform.com
    [4]: http://www.jotform.com/answers/1326915-Chaning-the-language-section-does-not-translate-the-form-
    [5]: http://www.jotform.com/answers/1326915-Chaning-the-language-section-does-not-translate-the-form-?k=d6ad9995a1f98888bff9a69f0a250faf&unsubscribe=
    ...
  • Profile Image
    janberk
    Answered on December 19, 2017 at 09:05 AM

    Thank you for informing us. This should be fixed now, i can change language on form you mentioned. If you have further issues please let us know.

  • Profile Image
    volvocarsscgot
    Answered on December 19, 2017 at 09:43 AM
    ### Service request #SC00013152


    Dear Jotformforum_1326915,

    We have received your service request and we will try to solve it as soon as
    possible.

    We will notify you as soon as your request has been solved. You may also track
    status at [Coor Service Center][1]


    Kind regards,
    Coor Service Management




    **Ticket details:

    **ID: #SC00013152

    A new response has been received:
    [![JOTFORM][2]][3]
    Answered by ** janberk **
    Thank you for informing us. This should be fixed now, i can change language on
    form you mentioned. If you have further issues please let us know.
    [View this thread on browser »][4] [Unsubscribe Thread][5]
    1513692301
    [1]: https://servicecenter.volvocars.coor.com
    [2]: https://www.jotform.com/images/logo2.png?2
    [3]: //www.jotform.com
    [4]: http://www.jotform.com/answers/1326915-Chaning-the-language-section-does-not-translate-the-form-
    [5]: http://www.jotform.com/answers/1326915-Chaning-the-language-section-does-not-translate-the-form-?k=d6ad9995a1f98888bff9a69f0a250faf&unsubscribe=
    ...
  • Profile Image
    volvocarsscgot
    Answered on December 21, 2017 at 02:23 AM

    Yes i confirm it works now. Thanks!