Discount banner still showing even after clicking checkbox indicating I do not want to see the advertisement again

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    jmaples
    Asked on December 19, 2017 at 09:12 AM

    I have repeatedly checked the box on your pop-up advertisement to indicate that I do not want to see the advertisement again. However, it continues to pop up every time I pull up the JotForm website.

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    TREVON
    Answered on December 19, 2017 at 11:28 AM

    Apologies for any inconveniences or any troubles caused. I have escalated the issue to our Level 2 support team. We will update you on this thread once the issue is resolved.

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    evren
    Answered on December 20, 2017 at 03:16 AM

    Hi,

    Could you please share with me a screenshot of the popup?

    Thanks

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    jmaples
    Answered on December 20, 2017 at 10:09 AM

    1513782571advertisement.jpg


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    John_Benson
    Answered on December 20, 2017 at 10:50 AM

    Please try to check the "Never show this again" using the Incognito Mode Google Chrome internet browser. 

    151378361725f24az.png

    Let us know how it goes. Thank you.