I got charged but I don’t own that account anymore

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    Chunqian 
    Asked on December 19, 2017 at 11:21 AM

    hello,

    i just got a renewal charge for an account I no longer own.  Please see IFSONE@delta.com. Please contact me for details to change the card.


    thanks,

    Ryan Qian

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    Mike_G
    Answered on December 19, 2017 at 12:51 PM

    If you have both the information to log in to the account and the new card details, then I suggest that you log in to the account and change the credit card on file following this guide — How-to-change-my-Payment-Method. After that, request to cancel the current subscription that was recently renewed here in the Support Forum — https://www.jotform.com/contact. Once you've done all that, upgrade the account again, this time with the new credit card.

    I hope this helps. If you have other questions or concerns, please feel free to contact us again anytime.

  • Profile Image
    Chunqian
    Answered on December 20, 2017 at 10:43 AM
    Hello,
    I do not have another new card and I do not have the information to change the account. I will just go ahead have American Express deny the payment if you are unable to cancel the account.
    Thanks,
    Ryan
    ...
  • Profile Image
    Mike_G
    Answered on December 20, 2017 at 10:54 AM

    I would like to apologize for any inconvenience. Please understand that we cannot just cancel subscriptions without the owner of the account requesting it for security reasons. If there is a way for you to contact the new owner of the account, you can ask them to do the instructions I have mentioned above.

    Thank you for understanding.