Not Receiving Email Notifications

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    i969e7
    Asked on December 19, 2017 at 12:41 PM

    As of today around 9:00am AZ time, we no longer receive the email notifications when a JotForm has been filled out. We have not changed anything in over a month. Please fix this issue right now!

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    ashwin_d
    Answered on December 19, 2017 at 02:33 PM

    I'm sorry for the trouble caused to you. 

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission emails without any problem. I also checked our email logs and found that submission emails are being sent successfully. Please check the email logs below:

    [2017-12-19 12:40:51] Form #41575199770971 SENT to jerome.caywood@domyresume.net from jerome.caywood@domyresume.net, via SENDMAIL 

    [2017-12-19 11:43:07] Submission #3895109879514904368 Form #41575199770971 SENT to jerome.caywood@domyresume.net from smtp:jerome.caywood@domyresume.net, via SMTP 

    [2017-12-19 11:20:19] Form #41575199770971 SENT to jerome.caywood@domyresume.net from jerome.caywood@domyresume.net, via SENDMAIL 

    [2017-12-19 11:03:39] Submission #3895086188342169565 Form #41575199770971 SENT to jerome.caywood@domyresume.net from smtp:jerome.caywood@domyresume.net, via SMTP 

    [2017-12-19 10:30:29] Submission #3895066292413120706 Form #60114884000948 SENT to jerome.caywood@domyresume.net from smtp:jerome.caywood@domyresume.net, via SMTP 

    [2017-12-19 09:56:55] Submission #3895046150914281090 Form #40317630011134 SENT to jerome.caywood@domyresume.net from smtp:jerome.caywood@domyresume.net, via SMTP 

    Have you checked your SPAM folder already to see if the emails ended up there? Sometime the receiving email server can reject the email if the sender and recipient email are same. 

    I would suggest you to please change the sender email to "noreply@jotform.com" and see if that solves your problem. Please check the screenshot below on how to change the sender email of email alert:

    1513711926senderEmail.gif


    Do get back to us if the issue persists with the noreply@jotform.com sender email as well.