- AmyHunterAsked on December 19, 2017 at 02:32 PM
- JotForm SupportEltonCrisAnswered on December 19, 2017 at 03:33 PM
Since you were paying directly through Paypal, here's how to fully cancel the subscription in your Paypal account.
1. Log in to your PayPal account at www.paypal.com
2. Click the Settings icon next to "Log out"
3. Go to Payments tab then click Manage Pro-approved payments
4. Find JotForm listed in the merchant table and click the Cancel Subscription button.