What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is the monthly limit for free submissions? Website states 100, but just received email stating 10.

    Asked by cjguffey on September 24, 2012 at 09:25 AM

    I just received and email stating I was reaching my monthly limit of 10 submissions and that if I do not upgrade, I will no longer receive the submissions. It plainly states on the JotForm website the monthly limit is 100.

    Which is correct?



    Charlene Guffey

    704 864-3303

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    Answered by moonzkie on September 24, 2012 at 09:38 AM


    You are receiving this notifications because your account had exceeded  allocated SSL submissions of 10, since you have 10 SSL submissions.

    What you can do to have the 100 submissions limit is by changing from https:// to http://  to disable SSL. This warning will continue till the next first day of the previous month when your account will be reset.

    Below is your current account status. You can see these details by going to My Forms.

    Every month, the submission capacity counter resets to zero, which means you can enjoy again the 10 Secure SSL Submissions and 100 Submissions. 

    You can upgrade your account to PREMIUM to enjoy more SSL allocation.

    If you have questions please let us know. Thanks!