Does JotForm automatically upgrade account plan upon reaching the limits?

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    Asked on December 19, 2017 at 06:03 PM

    Will JotForm automatically upgrade to the next package if my use exceeds my currently selected plan?


    i.e.:  If I subscribe to the "10 payments" plan and customer 11 comes along and tries to pay me, will it work or will it tell them something silly like they can't pay because I didn't upgrade?



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    Answered on December 19, 2017 at 06:31 PM

    Thank you for contacting us.

    The account plan will not be automatically updated. The 11th submission will go through, and you will receive an email informing you about the account over-limit status, so you will have some time for the upgrade.

    If you have any follow up questions, please let us know.