What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I downgrade my account?

    Asked by caddylakecamp on February 06, 2011 at 02:48 PM

    I did not sign up for a premium account and would like to downgrade my account to "free."  I am not using more than 100 submissions and do not need a premium account.  

    I would appreciate information as to how to resolve this problem myself.  Otherwise, I will be contacting you directly.

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    Answered by gritwald on February 06, 2011 at 04:00 PM

    Well, JotForm can go by a monthly or yearly plan (or just monthly as I only use free and don't know) for payment, so you could wait and see if it charges you next month. If it does, I would contact them. If not, let it go or ask if you can get some sort of refund.

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    JotForm Support

    Answered by abajan on February 06, 2011 at 09:31 PM

    Caddylakecamp, did I understand you correctly? You did NOT sign up for a premium account and yet you have one?

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    JotForm Founder

    Answered by aytekin on February 07, 2011 at 10:00 AM

    Your JotForm subscription is now canceled. You will not be changed again. Your account will stay Premium until the time you have paid for expires.