How can I downgrade my account?

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    Asked on February 06, 2011 at 02:48 PM

    I did not sign up for a premium account and would like to downgrade my account to "free."  I am not using more than 100 submissions and do not need a premium account.  

    I would appreciate information as to how to resolve this problem myself.  Otherwise, I will be contacting you directly.

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    Answered on February 06, 2011 at 04:00 PM

    Well, JotForm can go by a monthly or yearly plan (or just monthly as I only use free and don't know) for payment, so you could wait and see if it charges you next month. If it does, I would contact them. If not, let it go or ask if you can get some sort of refund.

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    Answered on February 06, 2011 at 09:31 PM

    Caddylakecamp, did I understand you correctly? You did NOT sign up for a premium account and yet you have one?

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    Answered on February 07, 2011 at 10:00 AM

    Your JotForm subscription is now canceled. You will not be changed again. Your account will stay Premium until the time you have paid for expires.