- guest_22674146190049Asked on September 24, 2012 at 11:31 AM
We are over our quota and the original Web person at our company is no longer here. We are trying to determine what put us over our limit and why all of our forms are now unavailable.
**Added: I found where to see if it is a SSL Secure Submission and NONE of our forms are marked as secure so how did we reach the 10 limit?
- moonzkieAnswered on September 24, 2012 at 12:22 PM
May we know which account are you pertaining to? I have checked the page URL you have attached and found to you only have 11 SSL submissions on a premium account.
- guest_22674146190049Answered on September 24, 2012 at 12:36 PM
We just upgraded to get our forms working, but this morning we were using the free account. I need to know what the 11 SSL Submissions were for. Thanks!
- moonzkieAnswered on September 24, 2012 at 12:45 PM
The SSL submissions are submissions made from your forms that were embeded to your site using HTTPS:// on the form URL. So, if you have your form embedded/inserted in a custom webpage, please make sure that it is being browsed using HTTP protocol, as changing HTTPS to HTTP would stop SSL Submisions on your account.
We hope this clarifies your concerns about the SSL submissions. Please let us know if you need further assistance. Thank you for using JotForm!
- guest_22674146190049Answered on September 24, 2012 at 12:50 PM
I understand that, but can YOU tell me which form(s) the SSL Secure Submission came from? I don't want to look up each of these forms and try to figure out where it may have an 'HTTPS' in all of our websites. Our previous web person created all of these and I have no idea which one it is. I am assuming you can tell me which of our forms was 'charged' the SSL Secure Submission?
- moonzkieAnswered on September 24, 2012 at 01:32 PM
The only way to identify which form uses SSL is to look on the sites where you embeded your forms. If you want to provide links to where some of your forms are embedded we can check them for you.
- guest_22674146190049Answered on September 24, 2012 at 01:43 PM
Ok, so you have no way of knowing where your counter is coming from. That's ok, thanks for your help.