Why our application form is not visible in the website?

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    vsagrados
    Asked on December 20, 2017 at 04:28 AM

    We have been working with this form the last 4 years. But Yesterday the form is not open in the website. 

  • Profile Image
    Nik_C
    Answered on December 20, 2017 at 05:02 AM

    I checked your website and I see that the form is not showing. So please try re-embedding it by using the below iFrame code:

     <iframe id="JotFormIFrame-50543604904350" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/50543604904350" frameborder="0" style="width: 1px; min-width: 100%; height:1666px; border:none;" scrolling="no"> </iframe>

    Please let us know how it worked.

    Thank you!

  • Profile Image
    vsagrados
    Answered on December 21, 2017 at 02:42 AM

    thank you 

    Now we can see it. But the botton of the aplicattion is not visible in Phones. We can see in Mac because I have take away one line of the apllication. PLease let me know what we can do in order to see the aplication complete in all the devices. 


    Susana

  • Profile Image
    Nik_C
    Answered on December 21, 2017 at 04:18 AM

    Please try inserting the below CSS code to your Custom CSS field:

    @media only screen and (max-device-width : 950px) { 

      iframe#JotFormIFrame-50543604904350 {

        height:3000px!important;

      }

    }

    And see if that fixes the issue on mobile devices.

    Please let us know how it worked.

    Thank you!

  • Profile Image
    vsagrados
    Answered on December 21, 2017 at 07:55 AM

    Thank you, 

    Now, the form is visible in Mc and Ipnohe, But in Iphone when you send the form appears an error and it is not possible to send it. 

  • Profile Image
    Ardian_L
    Answered on December 21, 2017 at 09:37 AM

    I was able to submit the form in Iphone as well. I would recommend to change the background color a little bit, so the user can notice which one is a required field.

    If you don't fill all the required fields it will show an error.

    1513867057SubmitIphone.png

    Please let me know if you have any other question.

  • Profile Image
    vsagrados
    Answered on December 27, 2017 at 10:19 AM

    Thank you!!

    Now the problems is in just in some computers. Do you think that it is better to do a new form or you can send another help. 


    Regards

    Susana

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    Adrian
    Answered on December 27, 2017 at 10:32 AM

    What is the problem exactly, and what kind of OS, Browser, Screen Resolution?

    Kindly see the guide on How to Post Screenshots to Our Support Forum

    I suggest you try our new form builder with a mobile-first layout.