Sub-users: unable to use the "Download all uploads" feature

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    vickiee
    Asked on December 20, 2017 at 01:55 PM

    When any of the assigned sub-users attempt to follow the procedure for "Downloading All Uploads” they get an alert, "You are sub-user of the form, therefore you are not allowed to make this request." – how can I edit their permissions to enable all the co-users to do this at the same time they is also retrieving all the form submissions?



    This is a re-post of a comment on How to Download the Submission Files

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    david
    Answered on December 20, 2017 at 02:38 PM

    There is an option to require log in in order to be able to view uploaded files. 

    https://www.jotform.com/myaccount/settings

    1513798579Capture11.PNG

    This requires logging in to your specific account in order to access files.  Disabling this option should allow for the subusers to use the download all uploads feature.

  • Profile Image
    vickiee
    Answered on December 20, 2017 at 04:43 PM
    The option is unchecked, and the Sub-User is still not able to view any uploaded files associated with the form. I am testing with the Sub-user’s credentials using a separate browser.
    ~Vickie
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    ________________________________
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    aubreybourke
    Answered on December 20, 2017 at 06:07 PM

    It could be that the sub user hasn't been granted access to the form submissions.

    1513811161JotForm · My Account - Chromi

    You can find these settings in your user profile settings:

    https://www.jotform.com/myaccount/users


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    vickiee
    Answered on December 21, 2017 at 10:43 AM
    Thanks, but this individual I have assigned as sub-user has been accessing the forms for our agency for more than two years now. That is her job. ☺
    ~Vickie
    ...
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    david
    Answered on December 21, 2017 at 11:27 AM

    Which sub-user account is seeing the issue and which form are they trying to access the files for?  Let us know and we will check on our end.  Sub-users should be able to download the files.  If we can reproduce this on our end, we will forward it to our developers to be fixed.