What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how safe is this?

    Asked by DebbyWerthman on September 24, 2012 at 01:39 PM

    how safe is this? i use jot forms for client information and would never want anyone to get ahold of this information.

    please advise



    This is a re-post of a comment on Send Your Form Uploads to Google Drive

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    Answered by gori-mathew on September 24, 2012 at 02:01 PM

    Hello;

    You can enable SSL on your form to transmit the data securely. 
    However once the data is saved on our servers it is not encrypted.

    It is simple to enable SSL on forms created with JotForm just change http to https.

    When getting the Embed Code you can also choose the secure form option:
    1. Open the form in JotForm
    2. Click on 'Setup & Embed'
    3. Enable 'Secure Form' then copy the embed code.

    JotForm does not keep credit card information we simply forward it to the payment
    gateway for processing. We also delete it from our database entries and logs
    to keep the information safe and secured. We use a 256-bit Godaddy SSL Certificate. Here is what they 
    say about the security in their FAQ:

    What Is the Encryption Strength of Your SSL Certificates?

    All of our SSL certificates support high-grade 256-bit encryption.

    The actual encryption strength on a secure connection using a digital certificate is determined by the level of encryption supported by the user's browser and the server that the website resides on. For example, the combination of a Firefox browser and an Apache Web server normally enables up to 256-bit AES encryption with our SSL certificates. This means that depending on the Web browser and Web server that combine to establish the secure connection through one of our SSL certificates, the encryption strength of the secure connection may be 40, 56, 128, or 256 bit.

    PS: Original post from our colleague Mliz.

    You may also find this thread useful.

    https://www.jotform.com/answers/53208-how-safe-is-this

    If you have any other concerns, feel free to contact us.

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    Answered by canerbalci on September 25, 2012 at 06:39 AM

    Hi Debby,

    I understand your concern about the security of your data. After you integrate your google account with jotform, you submissions will be posted to your Google Drive.

    Files on your Google Drive is not public unless you explicitly share them. One exception to this is the applications you explicity give permission.

    You also need to be aware that if you sync your google drive with a device (mobile, laptop, etc), all submissions will be uploaded to your device automatically. So anyone with access to your connected devices will be able to see your submission.

     

    For more information about google drive, take a look at this 1,5 min video: 

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    Answered by guest_22760744684057 on October 03, 2012 at 01:34 AM

    Does Jotform store or cache the uploaded files in any way? This would be a very useful product but I am required to detail what happens to our clients' data when it's not stored on our systems.

    Currently we state (and I'm paraphrasing) that data will reside on Google's systems (with link to Google's T&Cs) and any other systems required for the transmission of data (e.g. the ISP).

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    JotForm Support

    Answered by Rodjit on October 03, 2012 at 02:40 AM

    Hi gues_22760744684057,

    Yes, Jotform does store your uploaded files and keep them as necessary, but please note that once you deleted them their is no way to retrieve it back. So we have the integrations like Dropbox for you to store your files over your end and keeping them as backup if in case you cleared them out from Jotform site.

    Thanks

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    Answered by DawnFernstrom on July 10, 2013 at 07:59 AM

    You can enable SSL on your form to transmit the data securely. 
    However once the data is saved on our servers it is not encrypted.

     

    Please explain how easy it would be for someone to get into your Jotform server and highjack information from that site.

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    JotForm Support

    Answered by Welvin on July 10, 2013 at 11:55 AM

    @DawnFernstrom,

    Please create a separate thread with your concern. This thread is a bit old and it would be best to create your own.

    Our servers are safe.

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    JotForm Support

    Answered by Charlie on November 09, 2016 at 07:38 AM

    Hi,

    Good news. Our developers have added a new security layer to make your file uploads more secure. You can learn more about it on this blog post: https://www.jotform.com/blog/259-Keeping-Your-Uploads-Secure 

    Thank you.