I need someone from your accounting to contact me about charges hitting

I need someone from your accounting to contact me about charges hitting our bank account.

We apologize for the inconvenience. Please note that we will refund any unauthorized purchase done for any of our subscriptions.

We could not locate any subscription being paid under your email address "jkinney@knowndistro.com", however, there is an account registered under an email address with the same domain "@knowndistro.com":

Username: Knowndistribution

Email address: aklosterman@knowndistro.com

A $390 Silver yearly subscription recently renewed on Dec 15, 2017. Is that the charge you are referring to? If that is correct, could you provide us the last four digits of the credit card on file, they type of credit card,  and a screenshot of a  bank statement where is shows the recent charge? In this way, we will verify that you are the owner of the CC in order to process the refund.

That is the charge...Thank you. I will code as yearly subscription.
Thanks,
Janet Kinney
Accounting
*Known Distro / KL Labs / Vanguard*
...

You are welcome! Open a new thread if you need anything else, we will be glad to assist you.