- Janet KinneyAsked on December 20, 2017 at 03:31 PM
I need someone from your accounting to contact me about charges hitting our bank account.
This is a re-post of a comment on About Us
- JotForm SupportBDAVIDAnswered on December 20, 2017 at 05:12 PM
We apologize for the inconvenience. Please note that we will refund any unauthorized purchase done for any of our subscriptions.
We could not locate any subscription being paid under your email address "firstname.lastname@example.org", however, there is an account registered under an email address with the same domain "@knowndistro.com":
Email address: email@example.com
A $390 Silver yearly subscription recently renewed on Dec 15, 2017. Is that the charge you are referring to? If that is correct, could you provide us the last four digits of the credit card on file, they type of credit card, and a screenshot of a bank statement where is shows the recent charge? In this way, we will verify that you are the owner of the CC in order to process the refund.
- Janet KinneyAnswered on December 21, 2017 at 11:43 AMThat is the charge...Thank you. I will code as yearly subscription.
*Known Distro / KL Labs / Vanguard*
- JotForm SupportBDAVIDAnswered on December 21, 2017 at 12:04 PM
You are welcome! Open a new thread if you need anything else, we will be glad to assist you.