My form is freezing on one of the questions

  • Profile Image
    smart72
    Asked on December 20, 2017 at 06:12 PM

    My form keeps freezing at the email portion. When you bypass it using the timeline scroll at the bottom you can get to the last page with all the fields filled out and submit it but it sticking on Please Wait...


    I need this to work asap. I have a field team who uses this staff daily. Please advise. 

  • Profile Image
    Jan
    Answered on December 20, 2017 at 07:51 PM

    Are you referring to this form (https://www.jotform.us/form/72695562514160)?

    I checked your form and I was unable to replicate the issue. I was able to bypass the email field without any issues. I have tested it with Google Chrome and Mozilla Firefox. Here's a screen capture:

    1513817449submitnotfreeze.gif

    I cleared your form cache so that your forms will be refreshed from our servers.

    Let us know if you are still having issues. Thank you.