I am not receiving emails for form submissions

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    guest_22586009994061
    Asked on September 24, 2012 at 04:52 PM

    Hi

    I set up a registration form, but somehow I am not receiving emails when information is entered into the form. I have checked and the email it should be sent to is correct and working (info@ski-snowboard-academy.ch). Could you kindly help?

     

     

    Thanks.

    Bettina

  • Profile Image
    NeilVicente
    Answered on September 24, 2012 at 05:17 PM

    Our mail server logs show the following:

    /var/log/jotform/amazonSES.log:[24/Sep/2012:15:41:41 -0400] AmazonSES Sent email to info@ski-snowboard-academy.ch - MessageID:00000139f9cca32e-c825dcfd-bf6f-4ee0-b6ae-96fc2c7aba51-000000 - RequestId:dd1db1c7-067f-11e2-b492-85ed417d2dce /var/log/jotform/amazonSES.log:[24/Sep/2012:15:43:36 -0400] AmazonSES Sent email to info@ski-snowboard-academy.ch - MessageID:00000139f9ce6318-1fc71e62-9044-406f-81f9-9437d97be287-000000 - RequestId:2176cb8a-0680-11e2-a605-6f86cb831dd8 /var/log/jotform/amazonSES.log:[24/Sep/2012:15:55:18 -0400] AmazonSES Sent email to info@ski-snowboard-academy.ch - MessageID:00000139f9d91a90-f6e467e8-4ce4-4164-a0ca-1d165e7a7147-000000 - RequestId:c4169c87-0681-11e2-a6d4-3bf385301af9

    The notifications were sent successfully. Check your spam folder for the missing messages. If you still can't find them there, it is possible that your server blocks the messages.

    You will have to add our mail server IP's to your whitelist.