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    I am not receiving emails for form submissions

    Asked by guest_22586009994061 on September 24, 2012 at 04:52 PM


    I set up a registration form, but somehow I am not receiving emails when information is entered into the form. I have checked and the email it should be sent to is correct and working (info@ski-snowboard-academy.ch). Could you kindly help?





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    JotForm Support

    Answered by NeilVicente on September 24, 2012 at 05:17 PM

    Our mail server logs show the following:

    /var/log/jotform/amazonSES.log:[24/Sep/2012:15:41:41 -0400] AmazonSES Sent email to info@ski-snowboard-academy.ch - MessageID:00000139f9cca32e-c825dcfd-bf6f-4ee0-b6ae-96fc2c7aba51-000000 - RequestId:dd1db1c7-067f-11e2-b492-85ed417d2dce /var/log/jotform/amazonSES.log:[24/Sep/2012:15:43:36 -0400] AmazonSES Sent email to info@ski-snowboard-academy.ch - MessageID:00000139f9ce6318-1fc71e62-9044-406f-81f9-9437d97be287-000000 - RequestId:2176cb8a-0680-11e2-a605-6f86cb831dd8 /var/log/jotform/amazonSES.log:[24/Sep/2012:15:55:18 -0400] AmazonSES Sent email to info@ski-snowboard-academy.ch - MessageID:00000139f9d91a90-f6e467e8-4ce4-4164-a0ca-1d165e7a7147-000000 - RequestId:c4169c87-0681-11e2-a6d4-3bf385301af9

    The notifications were sent successfully. Check your spam folder for the missing messages. If you still can't find them there, it is possible that your server blocks the messages.

    You will have to add our mail server IP's to your whitelist.