- guest_22586009994061Asked on September 24, 2012 at 04:52 PM
I set up a registration form, but somehow I am not receiving emails when information is entered into the form. I have checked and the email it should be sent to is correct and working (email@example.com). Could you kindly help?
- JotForm SupportNeilVicenteAnswered on September 24, 2012 at 05:17 PM
Our mail server logs show the following:/var/log/jotform/amazonSES.log:[24/Sep/2012:15:41:41 -0400] AmazonSES Sent email to firstname.lastname@example.org - MessageID:00000139f9cca32e-c825dcfd-bf6f-4ee0-b6ae-96fc2c7aba51-000000 - RequestId:dd1db1c7-067f-11e2-b492-85ed417d2dce /var/log/jotform/amazonSES.log:[24/Sep/2012:15:43:36 -0400] AmazonSES Sent email to email@example.com - MessageID:00000139f9ce6318-1fc71e62-9044-406f-81f9-9437d97be287-000000 - RequestId:2176cb8a-0680-11e2-a605-6f86cb831dd8 /var/log/jotform/amazonSES.log:[24/Sep/2012:15:55:18 -0400] AmazonSES Sent email to firstname.lastname@example.org - MessageID:00000139f9d91a90-f6e467e8-4ce4-4164-a0ca-1d165e7a7147-000000 - RequestId:c4169c87-0681-11e2-a6d4-3bf385301af9
The notifications were sent successfully. Check your spam folder for the missing messages. If you still can't find them there, it is possible that your server blocks the messages.
You will have to add our mail server IP's to your whitelist.