payment not working

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    Asked on December 21, 2017 at 07:26 AM

    I have the as our payment method on the Jot Form. It worked yesterday and now it doesn't. I called and reset the transaction key, still doesn't work. They said its a form issue. I need this corrected. The payment option works on one of our forms, but not the other. The settings are the same on both forms. 

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    Answered on December 21, 2017 at 08:57 AM

    The PCI error "This transaction cannot be accepted" may be related to the incorrect transaction key on your account. Can you check if all the characters are entered properly? Please also check if the transaction key that you have is a live one and not a sandbox/test account.

    If in case you have the correct transaction key but the submission still fails, you can generate a new Transaction key.

    To obtain the Transaction Key:

    1) Log into your Merchant Interface at

    2) Click Account from the main toolbar.

    3) Click Settings in the main left-side menu.

    4) Click API Credentials & Keys.

    5) Enter your Secret Answer (the answer to your Secret Question configured at account setup).

    6) Select New Transaction Key.

    To disable the old Transaction Key, click the check box labeled Disable Old Transaction Key Immediately.

    (Note: If the Disable Old Transaction Key Immediately check box is not selected, the old transaction key will automatically expire in 24 hours.)

    Click Submit to continue. Your new Transaction Key is displayed.

    Please be sure to have your API Login ID and Transaction Key set in your payment field.

    If you're still experiencing this issue, please let us know.

    Thank you!