Problems with Adobe E-Sign to Authenticate

  • Profile Image
    info690
    Asked on December 21, 2017 at 08:55 AM

    I have several forms that use the Adobe E-Sign that work perfectly.  However a new form "Starter Packet ...j#13g" will not allow me to authenticate the connection.  I have successfully logged into my adobe account many times - but it never finalizes it in the form.  I have removed it & tried again - but always the same problem.  I have looked at it from the Adobe side - but it has Jotform approved as a "access Token" since last Feb in my account settings.

    Please help!!!

    Mitch Medley 

  • Profile Image
    BJoanna
    Answered on December 21, 2017 at 10:35 AM

    Your form http://www.jotformpro.com/form/73506752584968 does not have the Adobe E-Sign widget. I saw that you are now using the E-Signature widget. 

    I also tested the Adobe E-Sign with our test account on my cloned form and it is working properly. 

    1513869814esign.JPG

    Here is my form: https://form.jotform.com/73543742031955 

    Please try to authenticate the widget again. You can also try to log out from both accounts (JotForm and Adobe), clear the browser cache, log in to both accounts and try again to authenticate.