Auto Renewal Cancellation

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    Asked on December 21, 2017 at 09:35 AM


    I did not realise that our account was set up for auto renewal and a payment has recently gone out to cover another year's renewal.  I did receive an email reminding me that this would happen to give me a chance to change it.

    I did not want to renew the subscription - are you able to cancel it and refund it for me please?



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    Answered on December 21, 2017 at 10:39 AM

    Your subscription has been cancelled, and last payment refunded. Your account is back to free status. Open a new thread if you need anything else, we will be glad to assist you.