What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autohide not working on File Upload fields - PDF submission file.

    Asked by beachfront on September 24, 2012 at 06:45 PM

    I've enabled the autohide feature on my submissions for empty fields, but when the form is submitted to Dropbox, the empty File Upload fields show up.

    How may I go about fixing this?



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    JotForm Support

    Answered by Mike_T on September 24, 2012 at 07:37 PM

    Thank you for contacting us.

    Unfortunately, there is no way to fix this from your side. The problem has been already reported to our Development Team.

    As soon as it is fixed, we will let you know by updating this thread.

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    Answered by guest_22678412790055 on September 24, 2012 at 11:18 PM


    Great, thank you!

    Is there a way to get a notification when you do answer?


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    JotForm Support

    Answered by idarktech on September 24, 2012 at 11:53 PM

    Hi Albert,

    I think you were referring to Autoresponders. Please check this article to learn how to setup autoresponders: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    However, if you mean receiving email messages when somone submitted your form, please follow this guide: Receiving Emails on Form Submissions


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    Answered by guest_22684501793054 on September 25, 2012 at 11:06 AM

    I meant when someone replied to this thread in response to my initial quesiton

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    JotForm Support

    Answered by NeilVicente on September 25, 2012 at 11:27 AM


    Once you have posted on a thread, you will automatically be subscribed to any succeeding responses. So to answer your question, yes, you will receive email notifications to albert@bf****.com if someone posts here.

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    JotForm Support

    Answered by ozan on October 03, 2012 at 09:27 AM


    I've fixed the submission pdf export issue. Now auto hide works, I suppose. I hope it helps. Please do not hesitate to contact if your problem persists. Thanks for your patience.