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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment Form (PayPal Pro) Does Not Process Correctly, Why?

    Asked by DPG_User on February 06, 2011 at 06:14 PM

     

    Hello,

    I keep getting the following message when submitting our payment form: 

    "This transaction cannot be processed due to an invalid merchant configuration."

    We have a PayPal Pro account.  I've doubled check the correctness of our API Username, API Password, and Signature.  I've also clicked on "test integration" and it is successful.  However, it does not work when completing a payment on our website.

    Is there anything else that may be causing this problem?

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    JotForm Founder

    Answered by aytekin on February 07, 2011 at 09:47 AM

    According to the PayPal Pro documentation this error happens when you have not agreed to the billing agreement. 

    Make sure that you have agreed the agreement and your account is enabled.