Why am I still receiving autoresponder emails when I have disabled my form

  • kereab
    Asked on December 21, 2017 at 1:41 PM

    There's an e-mail I scheduled to go out a few weeks ago that ended up sending with nothing in the body of the e-mail, and even though I've trashed that scheduled e-mail and disabled the form (Kohler Level 1 Tech & Hydrogear Training form), the blank e-mail continues to send.

    HOW is this happening, and what can I do to stop it?

    Jotform Thread 1329406 Screenshot
  • Richie JotForm Support
    Replied on December 21, 2017 at 2:52 PM

    Most probably but will test if we can still receive notifications from scheduled email even after disabling it.  We will post an update in this thread by tomorrow.

    Have you tried removing the Set Emails later?

    Why am I still receiving autoresponder emails when I have disabled my form Image 1 Screenshot 30


    You can still retrieve trashed form by clicking trash,selecting your form and clicking restore.

    Why am I still receiving autoresponder emails when I have disabled my form Image 2 Screenshot 41