Form submissions suddenly not sending to my email

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    greyfoxpottery
    Asked on December 21, 2017 at 03:45 PM

    Someone contacted me and said I was on the bounce list but have been removed. I tried again but nothing has changed.

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    BDAVID
    Answered on December 21, 2017 at 05:37 PM

    What is the form in which you have not been receiving email notification for? Please make sure to check your spam folder, if you find the notifications there, mark them as NOT SPAM. In addition to this, you may whitelist our domain names and sending IP addresses within your email service provider to avoid bouncing issues: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains 

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    GreyFoxPottery
    Answered on December 21, 2017 at 06:43 PM
    I believe its all of them at this point. Nothing is going to spam.
    ---- On Thu, 21 Dec 2017 16:37:22 -0600 JotForm <noreply@jotform.com> wrote ----
    A new response has been received:
    Answered by BDAVID
    What is the form in which you have not been receiving email notification for? Please make sure to check your spam folder, if you find the notifications there, mark them as NOT SPAM. In addition to this, you may whitelist our domain names and sending IP addresses within your email service provider to avoid bouncing issues: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains
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    BJoanna
    Answered on December 22, 2017 at 03:09 AM

    You reported the same issue on this thread as well - https://www.jotform.com/answers/1329370 

    If the emails are not in the spam folder, please contact your email provider like my colleague suggested on your other thread.

    If you have any followup questions, please reply on that thread so that we can avoid possible confusion.