PayPal checkout page forcing account creation?

  • Profile Image
    justinewp
    Asked on February 06, 2011 at 07:29 PM

    Hi,

    Love the website. An absolute stellar job with the design. Quick question about PayPal:

    I've set the payment to be a donation (it's not actually a 'donation' in principle - I simply need the customer to be able to put in a custom value). Works fine until they get to the checkout page, where it seems to require either an account creation or an account log-in. I was under the impression that people could use PayPal without an account, simply using their credit card? If you think I can fix this issue please let me know. I'm guessing it may be solvable by changing some html?

     

    Regards,

    J

  • Profile Image
    justinewp
    Answered on February 07, 2011 at 09:37 AM

    UPDATE:After scouring the forums, tried a possible fix by deleting the cookies in my browser (apparently PayPal checkout pages know whether or not you have a PayPal account by storing a cookie in your browser - they want to encourage you to sign in to make payments if you have an account).

    Well I can tell you that it did not work. Still left with:

    Create a PayPal Account or Log In

    at the top of my checkout page. Any ideas? Could it be something to do with my own PayPal account (ie. the seller)? I believe I am registered as a "Personal" user, not a Business user.

    Thanks in advance

  • Profile Image
    aytekin
    Answered on February 07, 2011 at 09:53 AM

    I think PayPal account optional is not available on your location. Please see this PayPal support forum thread and try things there. 

  • Profile Image
    aytekin
    Answered on February 07, 2011 at 09:54 AM

    Did you try this one? (From that forum thread linked above)

    Then check to make sure PayPal account optional is turned On in your account (Profile >> Website Payments Preferences). If not, turn is On and save changes.


  • Profile Image
    justinewp
    Answered on February 08, 2011 at 07:46 PM

    Hi,

    Thanks for the reply. Yes, that was in fact the solution. But i need to upgrade my PayPal to a "Business Account" before I could do it.

     

    Regards,

    J

  • Profile Image
    Alps
    Answered on June 20, 2012 at 08:43 PM

    I do a high volume business using a premier account and after 2 years almost, today it asked my regular user who has been with us for 2 years as well - to create and account and only then pay... recently I added a website where membership payment system exists ... fools that cannot cancel their monthly go and open unauthorized activity disputes - something I have had to deal with for the first time ... now ... in my business ... after 24 months of nearly no disputes we have like 4 a month all from this site ... could it be Paypal has flagged my account?

  • Profile Image
    jeanettebmz
    Answered on June 20, 2012 at 10:39 PM

    @Alps

    Yes, that is most likely an issue you would need to discuss with Paypal.

    I hope you can get it sorted out soon.

    Please,do not hesitate to look for more help with anything related to the function of your forms. Also, in order to provide you with a soon response, please open a new thread for further assistance.

    Best regards

    Jeanette

  • Profile Image
    nickthegeek
    Answered on March 03, 2013 at 07:33 PM

    Just my belated two cents on this ...

    It's not that your account has been flagged, it's just that the 'PayPal Account Optional' setting in Website Payment Preferences only works for Buy Now buttons and Shopping Carts, not Subscriptions.

    Very lame but hope that clears things up for you.

    Cheers

    Nick :)

  • Profile Image
    EltonCris
    Answered on March 04, 2013 at 01:07 AM

    Thanks for the add Nick, that's helpful indeed. It is also wise to contact Paypal Support for further advice. ;)

    Cheers!