I upgraded to the silver plan because it said it was $19.50, but when you charged my card, you billed me $34?

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    joanakpan
    Asked on December 22, 2017 at 01:30 AM
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    Nik_C
    Answered on December 22, 2017 at 06:20 AM

    That happened because you bought a monthly plan. Our current end of year discount is for yearly or bi-yearly plans:

    1513941470Screen Shot 2017-12-22 at 12.2

    If you still want to take advantage of it, we need to cancel and refund your last payment and then you will be able to do so.

    We'll wait for your response.

    Thank you!


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    joanakpan
    Answered on December 22, 2017 at 04:43 PM
    Hi
    Thanks for the clarification. I would like to go back to the Bronze plan for now. Can you provide a refund? Thanks!

    ...
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    Mike_G
    Answered on December 22, 2017 at 06:16 PM

    I have placed your account back to the Bronze Monthly plan. However, as for the refund, it will be applied as a credit on your next month's bill. The amount that will be taken off the $19.00 Bronze Monthly plan is $12.20.

    I hope this helps. If you have other questions or concerns, please feel free to contact us again anytime.