What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is the daily "down time" of forms?

    Asked by chltrainers on September 24, 2012 at 11:34 PM

    We are building a web-based business that incorporates several of your forms.

    One of the forms is linked to a Google spreadsheet which act as our customer database. During testing we have found that sometimes the form data populates the spreadsheet and sometimes it does not.

    We have other forms that are for our internal use to generate emails to our customers. During testing we have found that sometimes these forms will not open. When we come to jotform.com for these forms and click Embed, the page "thinks" and never stopped.

    Is this due to server maintenance. If so, are there dedicated times so we can plan our operations appropriately?

    Thanks for your time.

    Page URL:
    http://form.jotformpro.com/form/21648869499982

  • Profile Image

    Answered by jeanettebmz on September 25, 2012 at 12:17 AM

    Due to database maintenance and migration to a powerful servers cloud, we have been experiencing some lags in some domains.

    I might suggest you to log into your Jotform account through  www.jotformpro.com , remove the google integration for that form rebuild it and see if this  solves the issue?