Wrong amount charged

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    Asked on December 22, 2017 at 07:11 AM

    i selected the $39 per month account and instead I got charged the yearly amount.  Please fix this. Doing this via mobile isn’t aligned right. 

    2565-2091 invoice. 

    Elena Shapiro

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    Answered on December 22, 2017 at 07:45 AM

    You have payed $234 for Silver Yearly Plan. I have changed the plan to Silver Monthly and refunded $195 to you account. The refund can take up to 5-9 working days depending in your credit card.

    We are sorry for any inconvenience caused, feel free to ask if you have any other question.

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    Answered on December 22, 2017 at 09:43 AM

    Thank you for your help.